Overview:

One of the most powerful and valuable features of Ownerware, the automated communications tools, save all parties a great deal of time, improves communications, and increases renter satisfaction. The email communication capabilities in Ownerware can be classified as:

Features:

• Automated emails sent to renters, including:

  • Confirmation of reservation.

  • Reminder when payment is due within 7 days.

  • Receipt of payment confirmation. This occurs after the owner simply checks a box on the reservation form that the payment was received per the schedule established when recording the reservation.

• Automated emails sent to Management Companies and Third Party Service Companies such as pool cleaners,  including:

  • New reservation confirmed. The third parties, who have access to certain sections of the software can elect to  rely on reports rather than emails if they wish.

  • Changes to existing reservations. If a renter decides they want to add linens, or the owner makes any change  to a reservation after it is confirmed, it is important for the third parties to be aware of these changes, so they can provide services that the renter is expecting.

• Automated email sent to Owners when a guest payment is due within 7 days.

Summary:

Many people that rent directly from owners are concerned about scams and fraud. These automated processes will add credibility and professionalism to your rental process, make the guest feel much more comfortable renting directly from you and improve the overall rental experience.